YenzoPrivacy Policy
This policy explains how Yenzo (“we”, “us”) handles information when you use the Yenzo mobile app and the website yenzo.app. Yenzo is operated by Kintara Limited, Unit 704C, 7/F, Block 3, Nan Fung Industrial City, 18 Tin Hau Road, Tuen Mun, New Territories, Hong Kong (Company No. 78220127).
1. Information we collect
- Photos of product packaging that you take in the app, so we can read the label text.
- Product data extracted from those photos (ingredients, nutrition values, product name).
- Account and profile settings, if you create them — for example, preferences or a child profile. We do not ask for a child's name or date of birth.
- Device and usage data, such as app version, device model, crash reports and general usage events.
- Contact details, if you join our waitlist or contact support (usually your email address).
- Purchase information for subscriptions is processed by Apple or Google. We receive confirmation of your subscription status, not your card details.
Please avoid capturing people, faces or personal documents in your photos.
2. How we use information
- To read labels and calculate product results;
- To build and improve our shared product database, so known products load instantly for everyone;
- To provide features such as history and profiles;
- To fix bugs, prevent abuse and keep the service secure;
- To reply to support requests and, if you asked, to notify you about the launch.
We do not sell your personal information.
3. Service providers
We use trusted providers for cloud hosting, text recognition, analytics and crash reporting, email, and app store billing. They process data on our behalf and only as needed to provide their service. Data may be processed outside your country, with appropriate safeguards.
4. Advertising
If the free version shows ads, ad partners may use device identifiers in line with your device settings and consent. Advertising never affects product scores.
5. Retention
We keep personal information only as long as needed for the purposes above. Product data that does not identify you (for example, a product's ingredients) may be kept in our database indefinitely. You can ask us to delete your data at any time.
6. Your rights
You can request access to, correction of, or deletion of your personal information, and withdraw consent where we rely on it. Email privacy@yenzo.app. We handle requests in line with applicable law, including Hong Kong's Personal Data (Privacy) Ordinance and the laws of the countries where Yenzo is available.
7. Children
Yenzo is intended for adults, including parents choosing food for their family. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.
8. Security
We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure.
9. Changes
We may update this policy. We will change the date above and, for significant changes, notify you in the app.
10. Contact
Kintara Limited, Unit 704C, 7/F, Block 3, Nan Fung Industrial City, 18 Tin Hau Road, Tuen Mun, New Territories, Hong Kong (Company No. 78220127)
Email: privacy@yenzo.app